The Westin Palace Hotel Milan combines luxury and eco-sustainability

The Green Key awarded five star hotel in the centre of Milan (Italy) is highly committed to encourage its guests to participate in the hotel’s environmental actions.

As part of the Starwood Hotel Group, The Westin Palace Hotel Milan runs the “Make a Green Choice” programme, where guests staying more than one night at the hotel are encouraged to participate in the conservation of water and energy resources and reduction in use of detergents through declining housekeeping of the guest room. In return, the guests are offered a voucher for use in the hotel restaurant or bonus points in the Starwood Preferred Guest Programme.

In the guest rooms, guests are encouraged to separate waste. To save paper for newspaper production, guests are offered via a “Pressreader App” to download newspapers and magazines during they stay at the hotel. In the restaurant, the guests will have a wide selection of dishes with products that are locally produced in the Lombardia region of Italy. For the coming period, the hotel is planning additional sustainability activities for its guests, including the project of installing a charging station for electric cars.

Talking Point: Sustainable landscaping

Paul Cawsey, Sustainability Manager for Mitie’s Landscaping business explains how sustainable landscaping for your hotel can be an important part of the customer experience, and not just about ticking a green box.

There’s nothing quite so welcoming when you first arrive at a hotel as the sight of beautifully designed landscaping. It’s a part of the brand experience, it adds to the feeling of escape if you’re on holiday. Sitting and walking around superbly kept gardens is just as important as enjoying a meal in the hotel’s restaurant in terms of ‘experience points’.

Hotels should consider the integration of sustainable landscaping practice as part of the customer experience. It’s not just about catering for the more eco-aware customer, or educating on what’s possible, but a cost effective business decision that just happens to be environmentally responsible. Why not show what’s possible when you work with nature, and show off a sustainably designed garden - it can be a business bonus.

What does sustainable commercial landscaping involve?

At the core of sustainable landscaping is the use of design and maintenance practices that suit your geographical climate.  Sustainably designed grounds adapt to aspects like local rainfall patterns and are able to survive without much watering. Ideally they don’t require pesticides or fertilisers and although that is challenging to achieve, landscape professionals strive to accomplish it.

The bottom line in business is often measured by monetary gain or loss. If you are worried about budgeting for your landscaping services, then considering a rigorous sustainable approach can save money. By designing your grounds in harmony with local conditions, you can save costs on:

  • water consumption
  • purchase of pesticides and fertilisers
  • energy use for power gardening equipment

For example, we are exploring prairie style planting for our clients in the United Kingdom, to reduce the amount of water required during establishment and growth periods, along with installing self-watering planters that have pollinator friendly planting schemes. This is a departure from the traditional amenity planting schemes often associated with hotels. However, it is a cost effective approach that also introduces a new type of landscaping aesthetic which is designed to last.

The biggest ecological priority and responsibility we all face is increasing biodiversity.  Biodiversity as part of sustainable landscaping means providing safe habitats for animals, insects and even plants that have become displaced from their own natural environments.

Plants and animals are losing their habitats due to urbanisation and that has consequences for all of us as our ecological balance is disrupted. It affects pollination of crops, diversity of food resource, species extinction and more.

All species depend on each other.  According to the Convention on Biodiversity, “At least 40% of the world’s economy and 80% of the needs of the poor are derived from biological resources. In addition, the richer the diversity of life, the greater the opportunity for medical discoveries, economic development, and adaptive responses to such new challenges as climate change.”

The potential of sustainable hotel landscaping

The good news is that there are different ways to engage in sustainable landscaping practice. They don’t involve anything particularly complicated or expensive and encourage a positive interaction with nature and even your neighbours, commercial or domestic. Furthermore, you’re enforcing your position as a responsible business that manages and respects natural resources.

The birds and the bees

Improving wildlife biodiversity by installing bird boxes around your hotel grounds is a simple thing to do. According to research by the UK’s Royal Society for the Protection of Birds (RSPB) the decline of native birds in the UK is still a major cause for concern. The primary cause of this is declining natural habitats and changes in agricultural practices. We can improve the effects of birds’ declining habitats by giving them safer, alternative places to live and thrive.

The same applies to attracting bees. The global bee population is decreasing at a rapid rate. It goes without saying that the threat to plant and crop pollination increases as the bee’s decrease.

The installation of bee boxes means you could provide safe new homes for them, even in the heart of a city. For some clients we recommended the installation of solitary bee boxes on their roofs or within landscaped areas. It is unobtrusive, inexpensive and takes little time and effort to install and maintain.  We are currently in discussion with Urban Bees and the Royal Horticultural Society to explore new research and application options for bee boxes within commercial properties.

The added bonus is the increased variety of birds and insects that would grace your hotel’s green spaces to delight guests and be a talking point of interest. Having your own beehives adds its own dimension with the possibility of having home-produced honey as a unique and attractive service offering.

Go wild

Encourage local wild flowers and plants to grow in your grounds. Not only are they beautiful, but they are accustomed to the geographical climate, and are likely to thrive and attract wildlife such as birds and butterflies. There’s no reason that you cannot create an orderly, peaceful and attractive setting by carefully planning space for wild flowers.

Mown paths and wild flower meadows have become features in towns with the intention to encourage threatened local species to survive and propagate as part of a wider environmental policy. Where better to help your community than giving some of your own grounds for that purpose? If you need to make it a profitable feature, create a paying service in that space that relates to the planting project – a nature café, or evening bar or evening walk lit by solar powered lamps. It could be a space that your guests enjoy by day and by night. Why not start a programme where guests could donate to sustain the wild flower project as separate concern – for the benefit of any visitors you may welcome to use the grounds?

On golf courses, the spaces adjacent to the fairway or rough areas are ideal for ecologically friendly planting. At Mitie we offer advice on increasing the floral diversity in these spaces which attracts pollinators, invertebrates and birds. It can also be incorporated around golf course water features as well as standard decorative ponds.

Community

Hotels tend to be landmark premises in a town or a city.  Why not start or get involved with community ‘green’ projects to engage with your local stakeholders and use your landmark status for a good cause? It also enhances your reputation by showing a commitment to corporate social responsibility practice. Whether you contribute towards a community garden, or plant one yourselves and involve your community, it helps to share your time and resources for the improvement of the local environment.

Mitie has been involved with the Poppy project – a group undertaking that involved planting field poppies with ex and injured British Army soldiers. Planting the poppies is not only symbolic, but will increase biodiversity in the area by attracting butterflies and bees. Furthermore it shared the message that simple solutions can make a difference to improve your local ecological health.

The power of the pond

Water features often grace hotel gardens – they might be small ponds on a terrace or large outdoor features supporting a myriad of wildlife. As well as providing a great visual aspect, these environments encourage biodiversity. Add a pond or water fountain and watch as the wildlife comes to you.

Additionally, pond surveys can be carried out to assess and enhance these features for water birds, insects and even protected species. For example, in the UK swallows have been in decline as their preferred habitats are disappearing due to urbanisation and modernisation. They feed on flying insects, which they find in wetland areas and pastures which are also in decline due to agricultural practices. As swallows do not stray far from their nest to feed, nesting and feeding areas must always be close together. Therefore, creating and managing ponds in tandem with bird boxes could make a positive impact on the swallows’ declining numbers. It really is that easy to make a positive difference on an entire species.

In water stressed areas, hoteliers should think hard before creating a water feature or landscaped area that requires constant watering. Hotels often worry that guests expect a certain kind of green landscaping or outdoor area, but guests are increasingly aware of the environmental impact of their stay. Clear messaging that explains a more arid grounds area is part of a biodiversity programme or sustainability project can help to manage guests’ expectations about a hotels’ siting and the region. Explain what the more unusual flora and fauna a guest might encounter are, and that they are more likely to visit because of the native planting and landscape. As water risk grows for hotels in many regions around the world, guests may have to accept that multiple swimming pools or a lush golf course set in the middle of the desert are too unreasonable demands to make of a property in that region.

Get clued up

If your hotel is committed to following sustainable landscaping practice, then have a biodiversity survey undertaken of your premises. A survey, with the help of an ecologist, will examine what habitats already exist in your grounds and recommend how to make the best of them.

You can make your sustainable grounds a part of your paying business by pairing it with service delivery, whether it’s food and beverage or wellness-related like a spa. Being sustainably responsible doesn’t mean that you undertake a costly experiment, but you can integrate it as a valid return on investment as it enhances your business.

Source and acknowledgement: Green Hotelier.

Kaizen - Successful Challenge in Hotel Rich and Garden Sakata, Japan

Hotel Rich and Garden Sakata, located in the northern region of Japan, was awarded Green Key as the first hotel in Asia in 2009.

In 2005, when reconstruction of the hotel was planned, Mr. Kumagai, the President of Hotel Rich and Garden Sakata, considered to apply Nordic design for it because of the climate of Sakata being very cold for half of the year, he thought it would be similar to Nordic countries.

During Mr Kumagai's visit to Finland and Denmark for inspiration, he found the concept of Green Key, and he adopted the Green Key criteria as the basic policy for renovation of the hotel. It was also a reason to take Nordic countries as a model that they received highly rankings of happiness nation. Mr. Kumagai said “We hope to create the community hotel where people can enjoy food and music, not just a convenient business hotel.” Hotel Rich and Garden Sakata is now very famous for their environmentally friendly management, as their guest rooms and banquet rooms provide the Danish design and atmosphere.

Three years ago, Mr. Abe joined the hotel and took over Green Key project from his predecessor. Mr. Abe previously worked at a major electronics manufacturer as ISO expert. He knew that Hotel Rich and Garden Sakata was certified with the Green Key award and he appreciated this very much. After he became in charge of environmental operation of the Hotel, he has worked on the "5S steps concept"* in addition to the Green Key criteria:

  • Sort: Sort out & separate that which is needed & not needed in the area.
  • Straighten: Arrange items that are needed so that they are ready & easy to use. Clearly identify locations for all items so that anyone can find them & return them once the task is completed.
  • Shine: Clean the workplace & equipment on a regular basis in order to maintain standards & identify defects.
  • Standardize: Revisit the first three of the 5S on a frequent basis and confirm the condition of the working site using standard procedures.
  • Sustain: Keep to the rules to maintain the standard & continue to improve every day.

Mr Abe's environmental reform for the hotel led to success, not just maintaining the Green Key, but also further improving efficiency and safety in the hotel management. Mr. Kumagai is very satisfied with Mr. Abe’s performance and he found that Green Key is the one of triggers for recruiting good human ressources.

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Kaizen, Japanese for "improvement." When used in the business sense and applied to the workplace, kaizen refers to activities that continuously improve all functions and involve all employees from the CEO to the assembly line workers. It also applies to processes, such as purchasing and logistics, that cross organizational boundaries into the supply chain. it has been applied in healthcare, psychotherapy, life-coaching, government, banking, and other industries. By improving standardized activities and processes, kaizen aims to eliminate waste (see lean manufacturing). Kaizen was first implemented in several Japanese businesses after the Second World War, influenced in part by American business and quality management teachers who visited the country. It has since spread throughout the World and is now being implemented in environments outside of business and productivity. Source: Wikipedia.

NH hotel Ghent Belfort supports local initiative to reduce food waste

Jurgen Doise, hotel manager of the Green Key awarded NH hotel Ghent Belfort in Belgium, and local entrepreneur and friend Stef Mintiens wanted to put a stop to the massive amounts of food that are thrown out every day before even reaching the consumer. That’s how the ‘Freego-project’ came to life.

About 2 years ago, during the refurbishing of the NH hotel Gent Belfort, Jurgen Doise was looking for a new home for some old (still working) room fridges that had to be replaced. His friend and local entrepreneur Stef Mintiens was working on an idea to share fresh left-over food (from restaurants, etc.) with people who are interested in free food. And that’s how the concept of ‘Freego’ was developed.

Stef started with attaching one of the donated fridges to the front of his house in the centre of Ghent and asked some relevant companies to donate fresh left-over food. With the help of some local publicity the project started rolling out very fast. Now there are several ‘Freego’s ´in different cities in Belgium.

Companies or individuals can donate fresh food (no prepacked or ready-to-eat meals from the shop). The food can be consumed by everyone, however people are asked not to take more than they need in order not to corrupt the system. And it seems to working very well.

In the last 18 months Stef was able to share 1.300 portions of soup, 7.000 sandwiches, 2.500 vegetarian burgers and 3.000 fresh pasta dishes. One of the regular suppliers says he already saved a full container of food waste in the last year. So also for the suppliers it is very beneficial. 

Green Key present at the International Conference on Responsible Tourism

The 12th International Conference on Responsible Tourism in Destinations took place in Jyväskylä (Finland) on 9-10 June 2016. The objective of the conference was to give the participants a possibility to develop their global perspective through sharing experiences of international tourism operators, trade, specialists and academics on different topics linked to the main theme.

Professor Harold Goodwin

Professor Harold Goodwin

The main themes for the conference this year were four seasons and responsibility. The venue was held at the campus of Jyväskylä University for Applied Sciences, in the beautiful lake district in Middle Finland.

Harold Goodwin, Professor of Reponsible Tourism at Manchester University and founder of the International Conference on Responsible Tourism (ICRT) network, welcomed the audience and gave an insight to where we stand today. Other keynote speakers included Professor C. Michael Hall, travel organisation Visit Finland, several industry operators from cruise line Viking Line to TUI Travel and local tourism operators and entrepreneurs.

The hotel and restaurant industry examples came from two local entrepreneurs namely Hotel Yöpuu and Restaurant Arts & Crafts. Hotel Yöpuu sees responsibility as an integral part of their daily operations and is a proud provider of many local goods. They also emphasized the long-term commitment: local products are not always the cheapest option, but they see it as an investment for the long-lasting relationships with local vendors and their possibility to continue their operations. Local food was one of the most discussed topics, as well as, especially as being in the lake area of Jyväskylä, using the resources of local nature like white fish from the thousands of lakes in Finland.

Green Key was represented by Green Key Finland as an example of a practical tool for hospitality. The town of Jyväskylä got their first Green Key awarded hotel in April 2016 and the proud holder of the award is Solo Sokos Hotel Paviljonki. Their environmental work was presented as an excellent example of practical efforts, high energy and water efficiency as well as high involvement of staff, guests and partners.

Grow IN Green!

Green Key awarded "IN Hotel Belgrade" from Serbia participates in the World Environment Day.

During 10 years of existence, IN Hotel Belgrade was aware that a hotel of their size effects environment significantly, so they gave their best efforts in trying to minimize this effect by caring of comfort of the guests, and at the same time, preserving nearby nature.

In honour of the World Environment Day on 5 June, the Green Team led by the General Manager, organised planting action in order to make green areas around hotel even greener and to reduce necessity of air-conditioning and support the planet with CO2 compensation efforts.

In order to mark this day and raise awareness in taking positive environmental action, IN Hotel Belgrade enriched their Sunday brunch offer with an "eco-friendly station" of special selected organic food. At their great pleasure, the hotel was honoured with supportive presence of the Green Key national operator from Serbia, the Environmental Ambassadors for Sustainable Development.

Congratulations to The Royal Pacific Hotel & Towers being first Green Key awarded hotel in China (Hong Kong)

The Royal Pacific Hotel & Towers has received the Green Key award based on excellent work on environmental protection, sustainability awareness raising and corporate social responsibility.

Finn Bolding Thomsen, Green Key International Director, says: “At Green Key International, we are impressed with the sustainability work of The Royal Pacific Hotel & Towers demonstrated through the very well prepared application material and the onsite audit performed by SGS Hong Kong. We would like to extend a warm welcome to the first Green Key hotel in China (Hong Kong).”

In order to gain the Green Key certification, The Royal Pacific Hotel & Towers has fulfilled a list of environmental requirements that cover a wide range of criteria from environmental demands to action plans, sustainability education and communications. The hotel has an outstanding performance in the following areas:

  1. Strategic environmental management: Aligned with the Sino Hotels’ Group Sustainability Policy, the hotel established its own Sustainability Team, which aims to review the green hospitality practices and to strategically improve its environmental performance on a continuous basis.   
  2. Excellent performance in energy conservation and efficiency: The hotel installed high-efficiency energy lighting and appliances (e.g LED lighting, induction cookers, heat pump system), water control systems and key card system throughout the hotel.   
  3. Leadership in waste management: The hotel is the pioneer in Hong Kong to initiate the Food Wise Programme and Hotel Amenities Recycling Programme, donating its surplus food and unused amenities (e.g. soap bars) to local charities and food banks on a weekly basis.
  4. Strong commitment to sustainability: The hotel has banned shark’s fin on all menus since 2012, and adheres to the local Sustainable Seafood Guide issued by World Wildlife Fund (WWF) Hong Kong to protect marine biodiversity.
  5. Proactive community involvement: For five consecutive years, volunteers from the hotel have joined hands with a local student group to design themed ‘Green Christmas decorations’ made of up-cycled materials, conveying the message of sustainable resources to the public.
  6. Working hand-in-hand with guests to build a better world: Guests staying more than one night are encouraged to participate in the hotel’s linen reuse programme, reducing the water consumption while minimising impacts of chemicals to Mother Earth.    
  7. Continual green education: The hotel cultivates a sustainable and collaborative green culture in the working environment, facilitating staff to put green practice in their daily lives via regular trainings, green reminders and staff activities.                     

The Royal Pacific Hotel & Towers will continue to embrace environmental protection and corporate social responsibility within operations and will dedicate in promoting sustainability development with stakeholders.

The hotel has established an employee-led taskforce to regularly review the food waste management since 2012. The team makes on-going recommendations to minimize food waste in the areas of food production, processing and final disposal. 

The hotel has established an employee-led taskforce to regularly review the food waste management since 2012. The team makes on-going recommendations to minimize food waste in the areas of food production, processing and final disposal. 

With the guests’ support, the hotel has successfully implemented a “Towel & Linen Green Programme” – encouraging guests to change the bed linens every 2 days and towels are changed upon request, since 2014. The programme reduces water consumptio…

With the guests’ support, the hotel has successfully implemented a “Towel & Linen Green Programme” – encouraging guests to change the bed linens every 2 days and towels are changed upon request, since 2014. The programme reduces water consumption and chemicals.

To promote recycling to next generation, the volunteers from the hotel joined local students to develop some creative Christmas decorations made of up-cycled materials.

To promote recycling to next generation, the volunteers from the hotel joined local students to develop some creative Christmas decorations made of up-cycled materials.

Hilton Hotel Milan continues to impress with its environmental management and social engagement

Green Key awarded Hilton Hotel Milan is a four star hotel demonstrating a high commitment to sustainability work.

Hilton Hotel Milan in Italy has had the Green Key award since 2013, but the hotel does not rest on its success within the fields of environmental management and social responsibility.

On top of its current building management system with the daily control of the water, gas and energy consumption at the hotel, Hilton Hotel Milan is working on implementing the “Room Energy Management System”. As part of the new system, sensors will detect personal movement and thereby be able to even better adjust the use of light as well as the ventilation and air-condition system in the guest rooms.

In the hotel restaurant, the chef is preparing the dishes with more than 50% locally produced ingredients and thereby support a lowering of the environmental footprint through decreased transportation of products.

On the social responsibility side, the hotel has entered a collaboration with the non-profit organisation, Equoevento, on donating meals to persons in need. The hotel is donating more than 5000 meals annually and the cooperation at the same time means that the hotel can reduce its food waste significantly.

Etstur and Green Key in Turkey entering a collaboration agreement

Etstur which is the most popular tourism and travel agency in Turkey creates a page for Green Key awarded hotels in Turkey in its websites.

Etstur and Green Key cooperation1.jpg

At this page there are Green Key awarded hotels list and general information about Green Key. In addition, at web page of these hotels Green Key is highlighted. Thus, people can search and book such hotels on Etstur’s website easily.

Also a slogan is created by Etstur for this page: ‘Accommodate in the Green Key awarded hotels which protects environment and experience nature during your stay’.

On this website the knowledge of environmentally friendly hotels plays an important role in terms of effect to the preferences of visitors by highlighting environmental protection. It is also enable to raise environmental awareness and create behavioral changes.